Absolutely! Every registered user gets 300 free transcription minutes each month to explore all of TicNote Cloud’s features—no cost, no commitment.

Yes.
Upgrades take effect immediately, unlocking new features and higher limits right away.
Downgrades take effect at the end of your current billing cycle, so you can keep using paid features until then

No. Unused minutes reset at the start of each billing cycle and are refilled according to your plan’s quota.

You can request a refund within3 days of paymentif you haven’t used TicNote Cloud, subject to a5% processing fee. Refunds are processed within 5–10 business days.

Your subscription is linked to your account, not a specific device. You can use TicNote Cloud on your phone, computer, and TicNote hardware with the same quota shared across all devices.

Yes—when auto-transcription and summaries are enabled, TicNote’s AI will create a transcript, summary, and mind map as soon as your recording ends. If you prefer, you can keep these features off and generate them manually, letting the AI extract key points and action items whenever you decide.

TicNote supports live transcription in 17 languages and post-meeting translation in over 120 languages.

** Speaker mode **
When the switch is flipped down, it is in speaker mode. Record with TicNote in your hand or on your desktop
** Handset mode **
When the switch is flipped up, it is in headphone mode. TicNote can capture phone vibration for accurate recording
** NOTE **: When using earpiece mode, make sure the phone is in regular call mode (non-Bluetooth call), and use a magnetic case to attach the TicNote to the back of the phone

• Make sure the APP has been updated to the latest version
• Enter “My TicNote Device” on the APP “My” page and adjust the microphone gain (24dB is recommended)
• Check the recording environment to avoid distance from the sound source or obstruction Step 4 Make sure the microphone is positioned correctly

• Fully charge the device (it is recommended to continue charging for 30 minutes after it is fully charged)
• Press the recording button for 15 seconds to reset the device during charging.
• Record until the battery is exhausted, and then fully charge it.
• Test recording duration under optimal conditions
• Check the firmware version and update it in a timely manner
• Avoid use in extreme temperatures
• If the battery life is still short after calibration, please contact customer service.

** Check microphone gain settings: **

• Open the TicNote app and go to “My Page” → “My TicNote” → “Microphone Gain”
  Make sure the microphone gain is set to 24dB (this is the best setting for most recording environments).
• If the current setting is not 24dB, please adjust it to 24dB and retest the recording effect.

** Using AI voice enhancements: **

• After recording, on the recording details page of the app
• Click the “AI Voice Enhancement” option in the top voice player and click other levels of noise reduction

This feature automatically processes your recordings, reducing background noise and improving clarity

• Please try this function to see if it can improve the wind/hiss problem you mentioned

** Equipment usage recommendations: **

• Since voice recording relies on the mechanical design of the phone during the call, the design of the phone determines the signal strength received by TicNote
• If you are using an Android phone, if you find that the recording quality is not good, it is recommended to remove the phone case and paste the TicNote directly on the back of the phone.

Microphone gain refers to the degree of amplification used to convert sound waves into electrical signals (setting range: 24/36 dB).
** Adjustment steps: **

• Open the app and go to the “My” page
• Go to “My TicNote”
• Click “36dB/24dB” (24dB is suitable for most scenes)

• Use a power adapter labeled “DC-5V” with an output of at least 0.5A
• Try to replace the original charging cable.
• Clean the charging contacts of equipment and cables
• Press the recording button for 15 seconds to reset the device during charging.
• Charge for 20-30 minutes and then try to turn it on.
• Try different power adapters
• Check whether the charging port is damaged or has foreign objects.
• If the device is completely out of power, it is recommended to charge it overnight.

• Perform a full discharge cycle: use it until it automatically shuts down and then fully charge it.
  Repeat this calibration process 2-3 times
• Update the APP to the latest version
• Restart the device and phone
• Resynchronize the device and APP
• Check the firmware version and upgrade
• If the problem persists, reset the device settings

• Connect the device to the charger
• Press the recording button for 15 seconds to reset the device during charging.
• Wait for the device to restart (if there is no response, retry after charging for 30 minutes)
• Try different charging cables and power adapters
• Make sure the charging contact points are clean
• If multiple resets are invalid, please contact customer service.

• Fully charge the device
• Press the recording button for 15 seconds to reset the device during charging.
• Monitor battery life when not in use
• Turn off unnecessary functions such as WiFi
• Make sure the device is in standby mode
• Update the firmware to the latest version
• Avoid extreme temperatures
• If it is still short after reset and calibration, please contact customer service.

** Type of data collection: **
• Audio recording data (voice content)
• Device usage data (recording duration, mode switching, etc.)
• Device connection status data (Bluetooth connection information)
• Device performance data (battery, firmware version, etc.)
** Form of data collection: **
• Real-time collection: audio data during recording
• Regular collection: Equipment status and performance data
• On-demand collection: data generated by user initiative
** Estimated data volume: **
• Audio data: Depending on the recording time, usually a few megabytes to tens of megabytes
• Device data: generates a small amount of data per connection (KB level)
• Collection frequency: real-time collection during recording, and device status is regularly synchronized
** Data storage method: **
• Local storage: Recording files are temporarily stored on the device
Cloud storage: Recorded files and processed text data are stored on encrypted servers
• Dual storage: TicNote recordings are stored in both the user’s hardware device and the private account cloud space, accessible only to the user
• AI service transmission: If you need to use AI services such as transcription, the data will be temporarily uploaded to the cloud space of the Cloud as a Service Provider, and the transmission and storage will be encrypted throughout the process
Data Retention Period: The default retention period is the service period
User data access rights:
Users can access, download, and delete their data through the TicNote app
• Support single data deletion and all data emptying to meet different needs
• After completely deleting the corresponding file or canceling the account, the corresponding data will be completely deleted
** Privacy protection measures: **
• All data transfers use end-to-end encryption
Each user’s data is strictly isolated and not accessible to each other
• User data is only used to provide recording transcription services and will not be used for other commercial purposes
Users’ recordings will not be used to train general AI models, nor will they be leaked to third parties
We will not collect users’ private data without their permission
• Strict compliance with international privacy regulations such as the European Union Data Act
Conduct regular security audits and privacy protection assessments

• Turn off the WiFi of the mobile phone and restart it.
  Step 2 Restart your phone
• Delete the TicNote WiFi network in the phone WiFi settings and reconnect
• Disable settings that automatically switch to mobile data
• Make sure the device and phone are close together
• Check that the TicNote device has sufficient power
  iOS users can try to manually turn off WiFi in the system settings before connecting
• If possible, try a different WiFi network

** Transcription and translation functions: **
• International version: Supports 100 + international languages
• Shadow function: Reply according to the user’s question language (support mainstream national languages)
• Note: Voice input currently only supports English voice input
** The international version of the application supports 100 + international languages: **
English, Español, Italiano, Français, Deutsch, Japanese, Simplified Chinese - Mandarin, Simplified Chinese -, Chinese Traditional , Русский, 한국어, Portuguese guês, Türkçe, Polski, Català, Nederlands , العربية, Svenska, Bahasa Indonesia , हिन्दी, Suomi, Ting Vit , עברית, Українська, Ελληνικά, Bahasa Melayu, čeština, Româní, Dansk, Magyar , தமிழ், Norsk , ไทย, اردو, Hrvatski , Български, Lie tu vić, Latina, Reo Māori , മലയാളം, Cymraeg, Slovenčin a , తెలుగు, فارسی, La tv iešu Azerbaijan , বাংলা, Српски, dili , Slovenšči na , ಕನ್ನಡ, Eest i , Македонски, Brezhoneg, Euskara, Ás l en ska , Հայերեն, नेपाली, Монгол, Bosan sk i , Қазақ тілі, Shq i p, Kiswahili, Ga l ego , मराठी, ਪੰਜਾਬੀ, සිංහල, ខ្មែរ, Ch i shona, Yorıbá, Soomaali, Afrikaans, Occ i tan , Грузинული, Беларуская, Тоҷикӣ, سنڌي, ગુજરાતી, አማርኛ, ייִדיש, ລາວ, O’Uzbek, Føroyskt, Kreyó l ay i syen , پښتو, Türkmen, Nynorsk, Ma l t i , संस्कृत, Lëžb ue rg esch , မြန်မာ, བོད་ཡིག, Taga l og, Ma la gasy , অসমীয়া, Татар теле, Hawa i’i, Lingála, Hausa, Башҡорт, Basa Jawa, Basa Sunda

** Devices supported by TicNote: mobile terminal, computer web terminal **
** International Version: **
APP: https://ticnote.com/download
WEB: https://www.ticnote.com/studio
Official website: ticnote.com